Do I need to sign up?

No, you do not need to sign up for an account to place an order. You have the option to check out as a guest. However, we do suggest that you set up an account; this will allow you to order without having to enter your details each time you would like to shop.

How do I change my address on my account?

Once you have created an account, you can add or edit your addresses at any time. Log into your account by clicking "Log in" in the upper right corner of the website. Once you have logged in, you'll see your Account Details with your address on the right side. Click Add Address to add a new address if you do not have one on file, or click View Addresses to review and edit your addresses. If you need to edit or delete an address affiliated with your account, simply click the "Edit" or "Delete" button under each address.

I don't want to receive the newsletter

Newsletters are only sent to you if you have subscribed via the Ben Sherman website.

If you wish to unsubscribe, you can use the unsubscribe link at the bottom of each newsletter. This will not delete your Ben Sherman account.

How do I place an order?

When you see an item you wish to purchase, click on the product and you will be taken to the product page. Here, select the color and size you want, and then click Add To Cart. You can access your cart at anytime while shopping by clicking the cart icon in the top right corner of the website. From your cart, follow the prompts to enter checkout and complete your purchase.

How do I pay for my order?

We accept Credit cards through Stripe Secured Payment and Paypal Payments.

What currency can I use?

All products are listed in EUR. You will charged in EUR

When will I be charged?

Once you placed your order, your card is authorized and payment is taken. You will receive a confirmation email with your order details.

For shipping information, refer to our Shipping Section.

Can I change my order?

Once your order has been confirmed, it is not possible for you to change it prior to dispatch.

What shipping service do you use?

We use Colissimo for France and extra-EU orders and DHL for European Union orders. For express service, we use Chronopost.

Can I track my order?

If you have an account on our website, you may log in to your account for the status of your order. Once your order has shipped, you will receive a shipment confirmation email with a shipping tracking number so you can track the progress of your package(s) while in transit.

A mistake has been made with my order!

If you notice that we have made a mistake with your order, please contact Customer Care and let us know immediately. We will do what we can to correct the issue for you.

For more return information, refer to our Return Section.

How do I return an item?

You have 30 days to change your mind. To request a return, you need to go to our Return Center HERE.

Are returns free?

We do not offer prepaid return label. Returns costs are at customer's charge.

Can I exchange my order?

We do not accept exchanges. Instead, place a new order and return your original item(s) for a refund.

Can I return my purchase to a store?

No, items purchased from BenSherman.com cannot be returned to a Ben Sherman store, retailer or international website.

Have you received my return?

As soon as your return has been refunded by our customer service team, we'll email you to let you know. In the unlikely event that you don't receive this email within 30 days of shipping your return package to us, please contact us. Remember to make note of the tracking number on your return shipment before mailing it back to us; keep record of that tracking number, as it's not tied to your account and we do not have those numbers on file.

When will I receive my refund?

Once we receive your return, we will do our best to process your refund within 10 business days. You will receive email confirmation when your return has been processed. After the receipt of this email please allow another 5-10 business days for the refund to be credited to your account. The amount of time this takes will depend on your bank or card issuer.

How can I contact you?

You may call us at +33-5-47-64-93-28 or email us at EUCustomerCare@BenSherman.com.

Any Question?

Don't hesitate to contact us by using the contact form below.

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