Registration, Your Account, Newsletter
No, you do not need to sign up for an account to place an order. You have the option to check out as a guest. However, we do suggest that you set up an account; this will allow you to order without having to enter your details each time you would like to shop.
Once you have created an account, you can add or edit your addresses at any time. Log into your account by clicking "Log in" in the upper right corner of the website. Once you have logged in, you'll see your Account Details with your address on the right side. Click Add Address to add a new address if you do not have one on file, or click View Addresses to review and edit your addresses. If you need to edit or delete an address affiliated with your account, simply click the "Edit" or "Delete" button under each address.
Newsletters are only sent to you if you have subscribed via the Ben Sherman website.
If you wish to unsubscribe, you can use the unsubscribe link at the bottom of each newsletter. This will not delete your Ben Sherman account.
Payment & Orders
When you see an item you wish to purchase, click on the product and you will be taken to the product page. Here, select the color and size you want, and then click Add To Cart. You can access your cart at anytime while shopping by clicking the cart icon in the top right corner of the website. From your cart, follow the prompts to enter checkout and complete your purchase.
We accept Credit cards through Stripe Secured Payment and Paypal Payments.
All products are listed in EUR. You will charged in EUR
Once you placed your order, your card is authorized and payment is taken. You will receive a confirmation email with your order details.
Once your order has been confirmed, it is not possible for you to change it prior to dispatch.
We use Colissimo for France and extra-EU orders and DHL for European Union orders. For express service, we use Chronopost.
If you have an account on our website, you may log in to your account for the status of your order. Once your order has shipped, you will receive a shipment confirmation email with a shipping tracking number so you can track the progress of your package(s) while in transit.
If you notice that we have made a mistake with your order, please contact Customer Care and let us know immediately. We will do what we can to correct the issue for you.
We do not offer prepaid return label. Returns costs are at customer's charge.
We do not accept exchanges. Instead, place a new order and return your original item(s) for a refund.
No, items purchased from BenSherman.com cannot be returned to a Ben Sherman store, retailer or international website.
As soon as your return has been refunded by our customer service team, we'll email you to let you know. In the unlikely event that you don't receive this email within 30 days of shipping your return package to us, please contact us. Remember to make note of the tracking number on your return shipment before mailing it back to us; keep record of that tracking number, as it's not tied to your account and we do not have those numbers on file.
Once we receive your return, we will do our best to process your refund within 10 business days. You will receive email confirmation when your return has been processed. After the receipt of this email please allow another 5-10 business days for the refund to be credited to your account. The amount of time this takes will depend on your bank or card issuer.
Don't hesitate to contact us by using the contact form below.